Retail Associate Manager — Brand & Team Leader

jcrew; Broomall (PA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Base pay & bonuses

Employee discounts

PTO and holidays

401(k) retirement plan

Comprehensive benefits

Job summary

J.Crew Group (JCG) is seeking an Associate Manager to join the leadership team and drive profitability through strong customer connections and brand loyalty. You will coach and develop teams, stepping into different roles to maintain operational excellence while overseeing a designated division such as Visual Merchandising, Operations, HR, and Service & Selling.

Flexibility to work nights, weekends and holidays is required as you lead by example in delivering best‑in‑class service and a

Qualifications

• 3+ years of full‑time retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Team leadership

Customer service

POS systems

Problem solving

Tools

POS systems

Job description

J.Crew Group (JCG) is seeking an Associate Manager to join the leadership team and drive profitability through strong customer connections and brand loyalty. You will coach and develop teams, stepping into different roles to maintain operational excellence while overseeing a designated division such as Visual Merchandising, Operations, HR, and Service & Selling.

Flexibility to work nights, weekends and holidays is required as you lead by example in delivering best‑in‑class service and a