Retail Store Leader & Community Builder

jcrew; Phoenix (AZ); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Base pay

Discounts

PTO

401(k)

Insurance

Other discounts

Job summary

J.Crew Group (JCG) is seeking an Associate Manager to lead a store team, drive profitability, and deepen brand connection with customers. You will partner with the Store Director to own a division and coach staff to deliver exceptional service.

This role requires flexibility to work nights, weekends, and holidays, with hands-on involvement across Visual Merchandising, Operations, HR, and selling. You’ll help recruit, train, and motivate associates while maintaining operational excellence.

Qualifications

• 3+ years of full-time retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Job description

J.Crew Group (JCG) is seeking an Associate Manager to lead a store team, drive profitability, and deepen brand connection with customers. You will partner with the Store Director to own a division and coach staff to deliver exceptional service.

This role requires flexibility to work nights, weekends, and holidays, with hands-on involvement across Visual Merchandising, Operations, HR, and selling. You’ll help recruit, train, and motivate associates while maintaining operational excellence.