Retail Assistant Manager — Fashion & Community Leader

jcrew; Wrentham (MA); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Product discount

401(k) plan

Paid time off

Medical & dental insurance

Lifestyle discounts

Job summary

J.Crew Group (JCG) is seeking an Assistant Manager to lead a store team and drive profitability through genuine customer connections and brand loyalty. You will coach sales associates, collaborate with leadership to implement strategies, and ensure smooth operational support.

You will oversee an assigned division (visual merchandising, operations, HR, service and selling) and mentor recruits while maintaining exceptional customer service standards.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Scheduling flexibility

Fashion awareness

Problem solving

Physical stamina

Job description

J.Crew Group (JCG) is seeking an Assistant Manager to lead a store team and drive profitability through genuine customer connections and brand loyalty. You will coach sales associates, collaborate with leadership to implement strategies, and ensure smooth operational support.

You will oversee an assigned division (visual merchandising, operations, HR, service and selling) and mentor recruits while maintaining exceptional customer service standards.