Retail Associate Manager: Lead Brand & Store Impact

jcrew; Pasadena (CA); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Base pay + bonus

60% employee discount

PTO & holidays

401(k) match

Health, dental, vision, life

Discounts on entertainment & travel

Job summary

J.Crew is seeking an Associate Manager to join our leadership team. You will drive profitability through strong customer connections, brand loyalty, and community involvement while mentoring staff across multiple store functions.

In this role you will partner with the Store Director, manage assigned areas, recruit and train teammates, and ensure exceptional service. Flexibility for scheduling and a hands-on approach are essential to success.

Qualifications

• 3+ years of full-time retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Fashion awareness

Teamwork

Problem solving

Job description

J.Crew is seeking an Associate Manager to join our leadership team. You will drive profitability through strong customer connections, brand loyalty, and community involvement while mentoring staff across multiple store functions.

In this role you will partner with the Store Director, manage assigned areas, recruit and train teammates, and ensure exceptional service. Flexibility for scheduling and a hands-on approach are essential to success.