Retail Associate Manager - Lead Brand & Team Growth

jcrew; Connecticut; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Base pay & bonus programs

60% discount on branded products

PTO including holidays

401(k) plan with company matching

Job summary

J.Crew is seeking an Associate Manager to join our leadership team and drive store profitability through strong customer connections and brand loyalty.

You will coach and develop team members, own key business areas, and step into various roles to maintain operational excellence. The role requires collaborating with the Store Director and delivering best-in-class service across a dynamic retail environment.

Qualifications

• 3+ years of full-time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Leadership

Customer service

Job description

J.Crew is seeking an Associate Manager to join our leadership team and drive store profitability through strong customer connections and brand loyalty.

You will coach and develop team members, own key business areas, and step into various roles to maintain operational excellence. The role requires collaborating with the Store Director and delivering best-in-class service across a dynamic retail environment.