Retail Associate: Customer Service & Merchandising

Michaels; Dallas (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Job summary

Michaels in Dallas, TX is seeking a friendly Store Team Member to assist customers, stock shelves, and maintain store standards. You will handle transactions, support loyalty and credit card enrollments, and assist with omnichannel tasks like BOPIS/SFS.

This role requires flexibility for weekends/evenings and the ability to stand, lift, and move merchandise as needed in a busy retail environment.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and perform physical tasks as needed.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on Rewards and Private Label Credit Card enrollments.
• Educate customers on VOC surveys and gather feedback.
• Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram maintenance.
• Support store recovery, returns, and in-stock levels to keep the store well-merchandised.
• Perform Store In Stock Optimization (SISO) and AD set duties.

Skills

Customer service

Cash handling

Retail experience

Job description

Michaels in Dallas, TX is seeking a friendly Store Team Member to assist customers, stock shelves, and maintain store standards. You will handle transactions, support loyalty and credit card enrollments, and assist with omnichannel tasks like BOPIS/SFS.

This role requires flexibility for weekends/evenings and the ability to stand, lift, and move merchandise as needed in a busy retail environment.