Retail Customer Care Specialist - Discounts & Benefits

Michaels; Dallas (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision

Telemedicine

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discounts

Job summary

Michaels in Dallas, TX is seeking a(Store Associate) to help customers locate products, answer questions, and ensure fast, accurate checkouts. You’ll assist with stocking, merchandising, and participating in store recovery to uphold our Brand Promises.

Ideal candidates have retail or customer service experience, are able to stand long hours, and enjoy helping customers while engaging with our rewards program and omnichannel services like BOPIS and SFS. Nights/weekends possible.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and move around the store.
• Friendliness and willingness to help customers and enroll in rewards programs.

Responsibilities

• Assist customers in locating products and answering questions.
• Provide fast, friendly checkout experience; handle cash to standards.
• Promote and enroll customers in Rewards program and Private Label Credit Card.
• Assist with Omni-channel processes (BOPIS, Ship From Store).
• Support truck unloading, stocking, and planogram activities.
• Maintain store recovery and merchandising to uphold Brand Promises.
• Support shrink and safety programs and SOP adherence.

Skills

Customer service

Cash handling

Retail knowledge

Communication skills

Job description

Michaels in Dallas, TX is seeking a(Store Associate) to help customers locate products, answer questions, and ensure fast, accurate checkouts. You’ll assist with stocking, merchandising, and participating in store recovery to uphold our Brand Promises.

Ideal candidates have retail or customer service experience, are able to stand long hours, and enjoy helping customers while engaging with our rewards program and omnichannel services like BOPIS and SFS. Nights/weekends possible.