Seasonal Retail Associate: Customer Service & Stock

Michaels; Plano (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision insurance

Tuition assistance

Flexible spending accounts

Commuter benefits

Job summary

Michaels in Plano, TX is seeking a store team member to deliver friendly customer service, help shoppers find products, and ensure a fast, accurate checkout experience. You will participate in truck unloads, stocking, and maintaining shelves to keep the store well merchandised and in stock.

You’ll engage customers with the Rewards program and Private Label Credit Cards, support omnichannel services like Buy Online Pick Up In Store and Ship From Store, and follow SOPs while promoting a positive,

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service experience

Job description

Michaels in Plano, TX is seeking a store team member to deliver friendly customer service, help shoppers find products, and ensure a fast, accurate checkout experience. You will participate in truck unloads, stocking, and maintaining shelves to keep the store well merchandised and in stock.

You’ll engage customers with the Rewards program and Private Label Credit Cards, support omnichannel services like Buy Online Pick Up In Store and Ship From Store, and follow SOPs while promoting a positive,