Assistant Store Manager - Shops at Dove Creek, San Antonio, TX

James Avery Artisan Jewelry; San Antonio (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

James Avery Artisan Jewelry is seeking an Assistant Store Manager at the Shops at Dove Creek in San Antonio, TX. This full-time hourly management role supports the Store Manager to nurture a customer- and product-focused sales culture, build brand visibility, and drive profitability.

You will lead a team, recruit and train staff, manage inventory and payroll, and ensure an exceptional shopping experience while upholding our values and standards.

Qualifications

• Associate's degree plus two years retail experience or equivalent.
• Genuine passion for delivering exceptional customer service and building relationships.
• Strong delegation skills with constructive feedback and guidance.
• Ability to execute with consistency in a fast-paced, changing environment.
• Excellent organizational and communication skills.
• Ability to build cross-functional partnerships and collaborate effectively.
• Capability to multi-task in a busy retail setting.

Responsibilities

• Cultivate a positive uplifting work environment alongside the Store Manager.
• Assist in recruiting, hiring, and training of associates.
• Act as a brand ambassador to drive awareness and traffic in-store.
• Assist with inventory, scheduling, payroll, BOPIS, Ship by Store, and budgets.
• Lead by example, follow policies and seek efficiency improvements.
• Be the on-floor sales leader, develop the team, and increase revenue.
• Encourage knowledge-sharing and in-store training as needed.
• Keep the store clean, organized, and welcoming for customers.
• Analyze sales reports and KPIs to guide store strategies.
• Support events and promotions and resolve customer concerns promptly.
• Collaborate cross-functionally to build trust and partnerships.

Skills

Customer service

Leadership

Communication

Team collaboration

Problem solving

Time management

Education

Associate's degree

Job description

The Assistant Store Manager is responsible for supporting the Store Manager in building James Avery culture, customer experience, brand awareness and store operations. Assists the Store Manager in working with associates to create a customer and product-focused sales culture to drive results and maximum profitability, while ensuring our values are at the forefront of everything we do.

This opportunity is at our Shops at Dove Creek location in San Antonio, TX.

This is a Full-Time hourly management position.

WHAT YOU WILL DO:

• Works with Retail Store Manager to cultivate a positive uplifting work environment.
• Assists the store manager in recruiting, hiring, and employee training and development.
• Acts as a brand ambassador in the store and in the community; develops and maintains key relationships that will help drive brand awareness, support, and increase store traffic.
• Assists Retail Store Manager w/critical operations such as inventory management, scheduling, payroll, BOPIS, Ship by Store and supply budgets to increase profitability.
• Leads by example, following all processes, procedures, policies, and standards as set forth by the store manager and the company; proactively look for and suggest ways we can streamline, improve, and work more efficiently.
• Acts as the sales leader in the store, maintaining a strong presence on the floor to build strong relationships with customers, support and develop the team, and increase revenue.
• Facilitates knowledge-sharing and training as needed.
• Ensures the store is properly maintained and kept clean and organized to provide a great shopping experience for customers and inspiring workplace for team member.
• Analyzes sales reports and KPIs to determine the needs of the business; In partnership with Store Manager, executes in store business and sales strategies.
• Promotes an inclusive, collaborative approach to problem solving.
• Models, teaches, and promotes the GUEST principles and standards.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, in store service, returns and exchanges, and other applicable operations.
• In partnership with SM, resolves human resources issues in a timely and effective manner.
• Collaborates with team, both departmental and cross functional to build positive working relationships and establish a high level of trust and credibility throughout the organization.
• Assists in developing plans to effectively lead/participate in special events and promotions.
• Consistently demonstrates strong written and verbal communication with attention to detail and a high degree of organization.
• Performs other duties as assigned.

WHAT YOU WILL NEED:

• Associate’s Degree in a related field and two years retail experience; or equivalent combination of education/experience.
• Genuine passion for providing exceptional customer service and developing customer relationships.
• Demonstrated ability to delegate effectively and to deliver performance feedback and guidance with a positive, empowering approach.
• Proven ability to execute with consistent delivery and reprioritize in a fast-paced, ever-changing environment. Strong problem-solving skills and a positive attitude under pressure.
• Exceptional organizational and communication skills.
• A strong ability to build cross-functional partnerships and work collaboratively.
• Must be able to multi-task in a fast-paced environment.