Assistant Store Manager - Shops at Dove Creek, San Antonio, TX

James Avery; San Antonio (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

James Avery Shops at Dove Creek in San Antonio, TX is seeking an Assistant Store Manager to support the Store Manager in delivering a superior customer experience and driving store performance.

This full-time hourly management position focuses on leadership, operations, and customer service, with responsibilities across hiring, training, inventory, and sales leadership to maximize profitability while upholding the company values.

Qualifications

• Associate degree in a related field and retail experience.
• Genuine passion for exceptional customer service.
• Ability to delegate effectively and give feedback constructively.
• Capable of delivering under pressure in a fast-paced environment.
• Strong organizational and communication skills.
• Ability to build cross-functional partnerships.
• Ability to multi-task in a fast-paced setting.

Responsibilities

• Support Store Manager in cultivating a positive work environment.
• Assist in recruiting, hiring, and training.
• Act as brand ambassador to grow store traffic.
• Manage inventory, scheduling, payroll, and budgets.
• Lead on-floor sales presence to boost revenue.
• Provide training and knowledge sharing.
• Ensure store is clean, organized, and welcoming.
• Analyze sales reports and KPIs to guide strategies.
• Promote inclusive problem solving.
• Model guest service principles and standards.
• Resolve customer concerns promptly.
• Ensure efficient checkout with policy knowledge.
• Collaborate with SM to resolve HR issues.
• Foster cross-functional relationships.
• Assist in planning events and promotions.
• Communicate clearly and stay organized.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Multi-tasking

Team collaboration

Education

Associate degree

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Assistant Store Manager - Shops at Dove Creek, San Antonio, TX

• On-site
• Full-Time
• Requisition #: ASSIS008262

Locations

Shops at Dove Creek
San Antonio, TX, USA

Description

The Assistant Store Manager is responsible for supporting the Store Manager in building James Avery culture, customer experience, brand awareness and store operations. Assists the Store Manager in working with associates to create a customer and product-focused sales culture to drive results and maximum profitability, while ensuring our values are at the forefront of everything we do. This opportunity is at our Shops at Dove Creek location in San Antonio, TX.

This is a Full-Time hourly management position.

WHAT YOU WILL DO:

• Works with Retail Store Manager to cultivate a positive uplifting work environment.
• Assists the store manager in recruiting, hiring, and employee training and development.
• Acts as a brand ambassador in the store and in the community; develops and maintains key relationships that will help drive brand awareness, support, and increase store traffic.
• Assists Retail Store Manager w/critical operations such as inventory management, scheduling, payroll, BOPIS, Ship by Store and supply budgets to increase profitability.
• Leads by example, following all processes, procedures, policies, and standards as set forth by the store manager and the company; proactively look for and suggest ways we can streamline, improve, and work more efficiently.
• Acts as the sales leader in the store, maintaining a strong presence on the floor to build strong relationships with customers, support and develop the team, and increase revenue.
• Facilitates knowledge-sharing and training as needed.
• Ensures the store is properly maintained and kept clean and organized to provide a great shopping experience for customers and inspiring workplace for team member.
• Analyzes sales reports and KPIs to determine the needs of the business; In partnership with Store Manager, executes in store business and sales strategies.
• Promotes an inclusive, collaborative approach to problem solving.
• Models, teaches, and promotes the GUEST principles and standards.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, in store service, returns and exchanges, and other applicable operations.
• In partnership with SM, resolves human resources issues in a timely and effective manner.
• Collaborates with team, both departmental and cross functional to build positive working relationships and establish a high level of trust and credibility throughout the organization.
• Assists in developing plans to effectively lead/participate in special events and promotions.
• Consistently demonstrates strong written and verbal communication with attention to detail and a high degree of organization.
• Performs other duties as assigned.

WHAT YOU WILL NEED:

• Associate’s Degree in a related field and two years retail experience; or equivalent combination of education/experience.
• Genuine passion for providing exceptional customer service and developing customer relationships.
• Demonstrated ability to delegate effectively and to deliver performance feedback and guidance with a positive, empowering approach.
• Proven ability to execute with consistent delivery and reprioritize in a fast-paced, ever-changing environment. Strong problem-solving skills and a positive attitude under pressure.
• Exceptional organizational and communication skills.
• A strong ability to build cross-functional partnerships and work collaboratively.
• Must be able to multi-task in a fast-paced environment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.