Retail Assistant Store Manager — Donor Ops & Customer Experience

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

403(b) with company match

Employee Assistance Program

Store Discounts

Job summary

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. is seeking a Retail Assistant Store Manager for Colerain in Cincinnati, OH. This role supports the Store Manager in daily operations, customer service, merchandising, inventory control, and budgeting.

The position requires leadership in a busy retail environment, coordinating staff, training, cash handling, and ensuring safety and efficiency. Weekend and holiday availability is expected.

Qualifications

• High School Diploma or equivalent preferred.
• Two years of previous retail progressive management experience supervising several departments and/or staff or more employees preferred.
• Minimum of 5 years’ experience in retail or equivalent industry.
• Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
• Proficiency in setting and managing schedules for store staff.
• Ability to communicate effectively in English, both orally and in writing.
• Basic math and computer skills.
• Broad knowledge of the thrift and resale industry and ability to react to competitive situations preferred.
• Highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals.

Responsibilities

• Oversees and executes the overall operation of the retail store in partnership with the Retail Store Manager.
• Performs daily administrative/clerical functions of store operations such as cash transactions, ordering supplies, and opening and closing the stores.
• Work a flexible schedule in support to the store opening, production and closing operations including work on weekends and holiday
• Assist in the supervision and training of employees.
• Must be able to fulfill the duties of all production and retail staff as needed to include greeting donors, and safely unloading donations from vehicles, completing donor receipts, sorting donated items into designated categories, accurate cash handling, maintaining sales floor neat and orderly, assist customers with purchases and perform store upkeep duties.
• Create an atmosphere of ongoing exceptional customer service for both internal and external customers.
• Monitor and ensure a smooth process for all donation functions while adhering to and enforcing security and control procedures.
• Monitor sales transactions associated with purchases and ensure proper sales procedures are followed.
• Maintain staffing levels in production and on the sales floor while attaining budgeted payroll expenses. This includes training all new associates in accordance with Goodwill policies.
• Maintain a neat and orderly store that is properly equipped and supplied to meet all budgetary requirements.
• Maintain effective email, phone and face to face communication with other divisions and stores as needed.
• Work collaboratively with the employment and training program to further the mission.
• Assist customers and handle all complaints.
• Maintain a safe environment for customers and employees.
• Comply and enforce organizational policies and standards.
• Ability to complete necessary paperwork and reports in a timely and efficient manner. Adhere to work schedule by supervisor.
• Other duties as assigned.

Skills

Communication in English

Scheduling experience

Customer service focus

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. is seeking a Retail Assistant Store Manager for Colerain in Cincinnati, OH. This role supports the Store Manager in daily operations, customer service, merchandising, inventory control, and budgeting.

The position requires leadership in a busy retail environment, coordinating staff, training, cash handling, and ensuring safety and efficiency. Weekend and holiday availability is expected.