Retail Store Operations Leader

Cincinnati Goodwill; Oxford (OH); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

403(b) with company match

Employee Assistance Program

Store employee discounts

Job summary

Ohio Valley Goodwill Industries is seeking an Assistant Manager to oversee daily store operations in Oxford, OH. You will work with the Retail Store Manager to supervise staff, ensure customer service excellence, manage donations, cash handling, and inventory controls, and uphold store safety and standards.

The role requires leadership, scheduling skills, and a strong emphasis on community service. This position supports weekend and holiday coverage and offers competitive pay with benefits.

Qualifications

• High School Diploma or equivalent preferred.
• Minimum 5 years’ experience in retail or equivalent industry.
• Experience supervising multiple departments/staff or more employees preferred.
• Proficiency in setting and managing schedules for store staff.
• Ability to communicate effectively in English, both orally and in writing.
• Basic math and computer skills.
• Broad knowledge of thrift and resale industry; customer service oriented.

Responsibilities

• Oversees and executes the overall operation of the retail store in partnership with the Retail Store Manager.
• Performs daily administrative/clerical functions of store operations such as cash transactions, ordering supplies, and opening and closing the stores.
• Work a flexible schedule in support to the store opening, production and closing operations including work on weekends and holiday.
• Assist in the supervision and training of employees.
• Must be able to fulfill the duties of all production and retail staff as needed to include greeting donors, unloading donations, processing donor receipts, sorting items, cash handling, maintaining sales floor, and assisting customers.
• Create an atmosphere of ongoing exceptional customer service for both internal and external customers.
• Monitor and ensure smooth donation processes while enforcing security and control procedures.
• Monitor sales transactions and ensure proper sales procedures are followed.
• Maintain staffing levels and payroll expenses; train all new associates per Goodwill policies.
• Maintain a neat and orderly store meeting budgetary requirements.
• Maintain effective communication with other divisions and stores; collaborate with employment and training programs.
• Assist customers and handle all complaints; maintain a safe environment.

Skills

Retail management

Customer service

Scheduling

English communication

Basic math

Computer skills

Team leadership

Job description

Ohio Valley Goodwill Industries is seeking an Assistant Manager to oversee daily store operations in Oxford, OH. You will work with the Retail Store Manager to supervise staff, ensure customer service excellence, manage donations, cash handling, and inventory controls, and uphold store safety and standards.

The role requires leadership, scheduling skills, and a strong emphasis on community service. This position supports weekend and holiday coverage and offers competitive pay with benefits.