Retail Assistant Manager: Lead Ops & Customer Experience

Cincinnatigoodwill; Loveland (OH); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance, Short Term Disability,

Long Term Disability

Paid Vacation and Sick

Paid Holidays

403(b) with company match

Employee Assistance Program

Discounts when shopping at our stores

Job summary

Ohio Valley Goodwill Industries in Loveland, OH is seeking an Assistant Store Manager to coordinate daily store operations alongside the Retail Store Manager. You’ll supervise staff, handle customer service, merchandising, inventory, and security procedures to meet budget and safety standards.

You’ll lead scheduling, training, cash handling, donor receipts, and ensure a welcoming, efficient shopping environment while maintaining high integrity and teamwork across departments.

Qualifications

• High School diploma or equivalent required.
• Minimum of 5 years’ experience in retail or equivalent industry.
• Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
• Proficiency in setting and managing schedules for store staff.
• Ability to communicate effectively in English, both orally and in writing.
• Basic math and computer skills.
• Broad knowledge of the thrift and resale industry and ability to react to competitive situations.
• Strong customer service, integrity, and interpersonal skills.

Responsibilities

• Oversees and executes the overall operation of the retail store in partnership with the Retail Store Manager.
• Performs daily administrative/clerical functions of store operations such as cash transactions, ordering supplies, and opening and closing the stores.
• Work a flexible schedule in support to the store opening, production and closing operations including work on weekends and holiday.
• Assist in the supervision and training of employees.
• Must be able to fulfill the duties of all production and retail staff as needed to include greeting donors and safely unloading donations from vehicles, completing donor receipts, sorting donated items into designated categories, accurate cash handling, maintaining sales floor neat and orderly, assist customers with purchases and perform store upkeep duties.
• Create an atmosphere of ongoing exceptional customer service for both internal and external customers.
• Monitor and ensure a smooth process for all donation functions while adhering to and enforcing security and control procedures.
• Monitor sales transactions and ensure proper sales procedures are followed; maintain staffing levels and payroll expenses; train new associates per policy.
• Maintain a neat and orderly store that is properly equipped and supplied to meet all budgetary requirements.
• Maintain effective email, phone and face to face communication with other divisions and stores as needed.
• Work collaboratively with the employment and training program to further the mission.
• Assist customers and handle all complaints.
• Maintain a safe environment for customers and employees.
• Comply and enforce organizational policies and standards.
• Complete necessary paperwork and reports in a timely and efficient manner.

Skills

High School diploma or equivalent

Retail progressive management

5+ years retail experience

Coaching and developing associates

Store staff scheduling

English communication

Basic math and computer skills

Knowledge of thrift and resale

Customer service and interpersonal

Education

High School Diploma or equivalent

Job description

Ohio Valley Goodwill Industries in Loveland, OH is seeking an Assistant Store Manager to coordinate daily store operations alongside the Retail Store Manager. You’ll supervise staff, handle customer service, merchandising, inventory, and security procedures to meet budget and safety standards.

You’ll lead scheduling, training, cash handling, donor receipts, and ensure a welcoming, efficient shopping environment while maintaining high integrity and teamwork across departments.