Retail Assistant Store Manager - 2399

FirstCash, Inc.; Chicago (IL); On-site; USD 23,970 - 28,103; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision insurance

Unlimited commission above base

Vacation: Up to two weeks paid

Tuition Reimbursement up to $2,000 yearly

Employee discounts

Earned Wage Access program

401k auto-enrollment after six months

Job summary

FirstCash, Inc. is looking for a Retail Assistant Store Manager in Chicago, IL. The role involves overseeing store operations, training staff, and ensuring customer satisfaction. Candidates should have management experience and be able to handle cash and firearms.

The position offers competitive hourly pay ranging from $17.40 to $20.40 plus commission based on performance, and various benefits including health insurance and paid vacation.

Qualifications

• 6+ months management experience or third key experience is required.
• Ability to lift/carry up to 50 pounds.
• Willingness to work flexible schedule including weekends.

Responsibilities

• Facilitate a customer-centric environment by engaging customers.
• Train staff to meet company standards.
• Open and close the store while counting cash drawers.
• Administer store processes like inventory and loan management.

Skills

Management experience

Customer service

Cash handling experience

Firearms handling

Analytical skills

Detail-oriented

Organizational skills

Education

High School Diploma or GED

Job description

Retail Assistant Store Manager

$17.40 to $20.40 per hour. Commission structure up to 8% on transactions, average additional $1.94 per hour on top of hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours: most stores open 9AM–6PM, many closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned, up to seven times in a payroll cycle.
• Unlimited commission above base rate.
• Vacation: One week paid after six months full‑time service. Additional week after one year. Two weeks after each anniversary thereafter. 120 hours after five years.
• Sick/Personal: 8 hours after six months; 16 hours each anniversary thereafter. 24 hours after five years.
• Employee discounts available from day one.
• Tuition Reimbursement up to $2,000 per year for full‑time employees meeting requirements.
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto‑enrollment in FirstCash 401k after six months employment.
• FirstCash Pet Insurance program.

Position Summary

Assistant Store Manager with minimum 6+ months management experience, or third key experience. Accountable for day‑to‑day operations, leading and developing store employees, recruiting and retaining talent, maximizing financial goals, and managing customer relations. Works with jewelry, general merchandise, tools, electronics, firearms (in FFL locations) and more.

The position offers an hourly wage plus commission based on performance and a bonus tied to store results. Pay determined by location, qualifications and experience.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers pleasantly and addressing issues.
• Train pawnbrokers to meet FirstCash standards.
• Recruit top talent through prescribed channels.
• Open and close the store: counting cash drawers, inventory, ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, safety procedures, documentation and securing customer loans.
• Administer store processes: inventory, loan management, merchandising, presentation, systems, and reporting.
• Evaluate financial statements and drive profitability via communication and goal setting.
• Ensure operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure value and integrity of all loans.
• Complete assigned self‑development training.
• Communicate clearly with employees to ensure they understand the mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling and lifting.
• Can lift/carry up to 50 pounds.
• Demonstrated supervisory experience.
• Ability to work with firearms and obtain firearms certification.
• May assist customers in parking lots or retrieve products from exterior storage.
• Minimum age 18.
• High School Diploma, GED, or equivalent.
• Ready to work multiple locations as business needs dictate.
• Willingness to work flexible retail schedule, including weekends and holidays.
• Expected to work 40+ hours a week; hours based on business needs and not guaranteed.
• Computer literate and able to operate POS systems and office machines.
• Ability to multi‑task in fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Required cash handling experience.
• Work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information

Potential earnings: 2–8% commission based on gross profit of personal performance. Details provided during interview.

Additional Notes

Earned Wage Access is a NetSpend service; restrictions and fees apply.

FirstCash 401K is available to employees 21 years and older.

Maximum base pay rate depends on applicant’s previous experience and skill sets for the specific position.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. We provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, public assistance status, veteran status or any other characteristic protected by law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.