Retail Assistant Store Manager - 2076

FirstCash, Inc.; Birmingham (AL); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k program

Tuition reimbursement

Employee discounts

Job summary

FirstCash, Inc. is seeking an Assistant Store Manager in Birmingham to lead day-to-day store operations and develop a high‑performing team. You’ll drive customer satisfaction, manage cash and inventory, and work with the Store Manager to hit financial goals.

Responsibilities include staffing, training, opening/closing procedures, asset protection, and ensuring compliance with company standards. A flexible schedule and commission opportunities are offered.

Qualifications

• Able to stand for extended periods and lift up to 50 pounds.
• Proven ability to supervise others.
• Willing to work with firearms and obtain certification.
• Flexible retail schedule including weekends and holidays.
• Minimum age 18; High School Diploma or GED.
• Cash handling experience required.

Responsibilities

• Facilitate a customer-centric environment and address issues promptly.
• Train pawnbrokers to meet FirstCash standards.
• Recruit top talent through company channels.
• Open/close store and manage cash drawers and merchandise.
• Ensure asset protection and inventory control.
• Oversee store processes, inventory, and reporting.
• Evaluate financial statements and drive profitability.
• Ensure compliance with FirstCash standards.
• Monitor loan qualification and buying processes.
• Complete assigned tasks and training for self-development.
• Communicate store mission and objectives to staff.
• Stay up-to-date on product knowledge.
• Act as manager on duty in absence of Store Manager.

Skills

Supervise others

Firearms handling

Cash handling

POS systems

Multi‑tasking

Education

High School Diploma or GED

Tools

POS terminals

Job description

Retail Assistant Store Manager

Salary: $18.00 to $21.00 per hour. Additional paid commission and bonuses are available.

Commission structure: retail sales associates can earn up to 8% on transactions, averaging an additional $5.66 per hour on top of the hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees may withdraw up to 50 % of wages earned up to seven times in a payroll cycle.
• Unlimited commission above hourly base rate.
• Vacation: One week of paid vacation after completing six months of active, full‑time service; an additional week after one year; two weeks after each anniversary thereafter; 120 hours after five years.
• Sick/Personal: 8 hours after six months; 16 hours at each anniversary thereafter; 24 hours after five years.
• Employee discounts available from the first day of active employment.
• Tuition Reimbursement with FirstCash Education (up to $2,000 per year) for full‑time employees who meet minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking an Assistant Store Manager with a minimum of six months of management or 3rd key experience. Assistant Store Managers are accountable for the day‑to‑day operations of the store and promoting a positive, productive environment. This role partners with the Store Manager to lead and develop employees, recruit and retain top talent, maximize financial goals, and manage customer relations and satisfaction.

The position requires commitment to the company’s asset protection program, promotion of the business, and acquisition of new customers. Employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more. The role offers an hourly wage, with commission based on productivity and a bonus based on store performance.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in training pawnbrokers to meet FirstCash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer store processes and procedures, including inventory, loan management, merchandising, presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure understanding of the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to perform duties for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Willing and able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and become firearms certified.
• May be asked to assist a customer on the exterior of the building or retrieve products stored outside.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Must be able to work in multiple locations, as business needs dictate.
• Must have ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Will work 40+ hours per week; hours based on business needs and are not guaranteed.
• Computer literate and able to operate Point‑of‑Sale (POS) systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Assistant Store Managers may earn 2–8% commission based on gross profit of personal performance. Details are provided during the interview process.

Equal Employment Opportunity

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.