Retail Assistant Store Manager - 3753

FirstCash, Inc.; El Paso (TX); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options

Vacation after six months of full-time service

Tuition reimbursement up to $2,000 per year

Employee discounts available from the first day of employment

Access to over 10,000 discounts from various companies

Auto-enrollment in the FirstCash 401k program

Access to Pet Insurance program

Job summary

FirstCash, Inc. is looking for a Retail Assistant Store Manager in El Paso, Texas. This role includes overseeing day-to-day store operations, training staff, and ensuring a positive customer experience. Successful candidates will have management experience, a strong work ethic, and the ability to adapt to a flexible schedule.

The position offers an hourly wage with the potential for commission based on personal and store performance. A comprehensive benefits package is available to qualified employees, along with opportunities for growth within the company.

Qualifications

• Must be 18 years or older.
• Can lift/carry up to 50 pounds.
• Demonstrated ability to supervise others effectively.
• Willing and able to work extended periods on feet.

Responsibilities

• Facilitate a customer-centric environment.
• Monitor and assist in training store employees.
• Recruit top talent through prescribed channels.
• Ensure asset protection through inventory control.

Skills

Customer service skills

Management experience

Cash handling

Analytical skills

Detail-oriented

Organizational skills

Ability to work flexible hours

Education

High School Diploma, GED, or equivalent experience

Job description

Retail Assistant Store Manager

$13.00 to $17.00 per hour.

We offer an easily achievable commission structure that pays you for every transaction you process! Our retail sales associates can earn up to 8% on transactions, which could average an additional $6.71 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of the wages earned up to seven times per payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: Employees are granted one week of paid vacation after completing six months of active full‑time service. Eligible employees get an additional week of vacation after completing one year of active employment and two weeks of vacation on each anniversary thereafter (adjusted per state/local requirements). 120 hours after five years.
• Sick/Personal leave: Eligible employees receive 8 hours after 6 months of employment, 16 hours each anniversary thereafter (years 2‑5), and 24 hours after five years (adjusted per state/local requirements).
• Employee discounts available to all employees on the first day of active employment.
• Tuition reimbursement with FirstCash Education (up to $2,000 per year) available to full‑time employees who meet minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking an Assistant Store Manager with a minimum of six months of management or 3rd key experience. Assistant Store Managers are accountable for day‑to‑day operations of the store and promoting a positive, productive environment. This position partners with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relations and satisfaction. The Assistant Store Manager sets the tone for a customer‑centric environment.

Alongside the Store Manager, the role analyzes store financial statements to ensure financial goals are met, commits to the company's asset protection program, promotes the business, and targets new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers an hourly wage; Assistant Store Managers earn commission based on productivity and a bonus based on store performance. Pay is based on various factors such as work location, qualifications, and experience.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and promptly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Can lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and become firearms certified.
• May be asked to assist a customer outside the building or retrieve products from exterior storage.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Must be able to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Assumes 40+ hours a week (hours not guaranteed).
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Can work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply.

Commission Plan Information

Assistant Store Managers have the potential to earn 2‑8% commission, based on the gross profit of their personal performance. Details are provided during the interview process.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.