Retail Assistant Store Manager - 2861

FirstCash, Inc.; Jacksonville (FL); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision

Earned Wage Access

Tuition reimbursement up to $2,000

401k program enrollment

Employee discounts

Job summary

FirstCash, Inc. is seeking an Assistant Store Manager in Jacksonville, Florida. This role offers a competitive hourly rate between $18.00 and $21.00 with the potential for additional commission based on performance. Assistant Store Managers are responsible for day-to-day operations and fostering a positive store environment.

Essential functions include recruiting, managing customer relations, and ensuring financial targets are met. Ideal candidates will have experience in management and a commitment to customer satisfaction.

Qualifications

• Minimum of six months of management or third-key experience.
• Capable of lifting or carrying up to 50 pounds.
• Ability to work with firearms and obtain firearms certification.
• Flexible retail schedule, including weekends and holidays.

Responsibilities

• Engage customers in a friendly and professional manner.
• Recruit top talent through prescribed channels.
• Analyze store financial statements to drive profitability.
• Ensure compliance with FirstCash standards.

Skills

Customer engagement skills

Supervisory skills

Cash handling experience

Detail-oriented

Analytical skills

Multi-tasking ability

Education

High School Diploma or GED

Tools

Point-of-sale (POS) systems

Job description

Retail Assistant Store Manager

$18.00 to $21.00 per hour. The role includes a commission structure that pays you for every transaction processed. Retail sales associates can earn up to 8% on transactions, which could average an additional $7.26 per hour on top of your hourly rate. The assistant store manager earns commission based on productivity and a bonus based on store performance.

Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation: Employees are granted one week of paid vacation after completing six months of active, full-time service. Eligible employees receive an additional week after completing one year and two weeks each anniversary thereafter (subject to state/local requirements). Additional vacation is granted 120 hours after five years.
• Sick/Personal: Eligible employees are granted 8 hours after 6 months of employment and 16 hours each anniversary thereafter (years 2‑5). 24 hours after five years.
• Employee discounts available to all employees on the first day of active employment.
• Tuition reimbursement up to $2,000 per year via FirstCash Education for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking an Assistant Store Manager with a minimum of six months of management or third‑key experience. Assistant Store Managers are accountable for day‑to‑day operations and promoting a positive, productive environment. The role partners with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relations and satisfaction. Assistant Store Managers analyze store financial statements, commit to the asset protection program, promote the business, and target new customer acquisitions. The store offers jewelry, general merchandise, tools, electronics, firearms (in FFL locations) and more.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of pawnbrokers to meet FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, count cash drawers and merchandise, and ensure all asset protection procedures are followed.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to perform duties for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Capable of lifting or carrying up to 50 pounds.
• Demonstrated ability to supervise others effectively.
• Ability to work with firearms and obtain firearms certification.
• Able to assist a customer on the exterior of the building or retrieve products from exterior storage areas.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Assistant Store Managers work 40+ hours a week; hours are not guaranteed.
• Computer literate and able to operate point‑of‑sale (POS) systems and common office machines.
• Multi‑tasking ability in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission plans: Assistant Store Managers have the potential to earn 2‑8% commission based on gross profit of personal performance. Details are provided during the interview process.

Note: The information in this description does not constitute an all‑inclusive list of duties and responsibilities. Management may assign or reassign duties at any time. Duties may change due to reasonable accommodation or other reasons.

Should you be offered and accept a position, all employees must agree to a binding arbitration agreement to resolve disputes.

Pay rates will not be below any applicable local minimum wage requirements.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.