Retail Assistant Store Manager - 2144

FirstCash, Inc.; Watauga (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision, Life Insurance

Vacation and Paid Sick/Personal Leave

Tuition Reimbursement

Employee Discounts

401k plan and Pet Insurance

Job summary

FirstCash, Inc. is seeking an Assistant Store Manager in Watauga, Texas to oversee daily store operations. This role demands strong customer engagement, leadership in developing employees, and achieving financial goals. Candidates should have a high school diploma and supervisory experience with a willingness to work weekends and holidays.

This position offers an hourly wage of $13 to $19, plus commission on transactions. Employees may earn additional bonuses based on performance.

Qualifications

• Minimum age of 18 years required.
• Ability to lift or carry up to 50 pounds.
• High level of organization and attention to detail.

Responsibilities

• Engage with customers in a friendly manner.
• Assist in training new employees to meet company standards.
• Monitor and ensure proper cash handling procedures are followed.

Skills

Customer engagement

Supervisory skills

Cash handling

Organizational skills

Analytical skills

Education

High School Diploma or GED

Tools

POS systems

Job description

Retail Assistant Store Manager

$13.00 to $19.00 per hour. Commission structure pays you for every transaction processed. Retail sales associates can earn up to 8% on transactions, averaging an additional $6.74 per hour on top of hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: Employees are granted one week of paid vacation after completing six months of full‑time service. Additional weeks are granted after one, two, and five years of service as follows: one additional week after one year, two weeks after five years, 120 hours after five years.
• Sick/Personal: Eligible employees are granted 8 hours after 6 months, 16 hours each anniversary thereafter (up to 24 hours after five years).
• Employee discounts available to all employees on the first day of employment.
• Tuition Reimbursement with FirstCash Education (up to $2,000 per year) available to full‑time employees who meet minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking an Assistant Store Manager with a minimum of six months of management or third key experience. Assistant Store Managers are accountable for the day‑to‑day operations of the store and promoting a positive, productive environment. The role partners with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relations. The position sets the tone for a customer‑centric environment.

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. Responsibilities include commitment to the company’s asset protection program, promotion of the business, and targeting new customer acquisitions. Employees handle a wide variety of jewelry, general merchandise, tools, electronics, firearms (in FFL locations), and more.

This position offers an hourly wage plus commission based on productivity and a bonus based on store performance. Actual pay will depend on location, qualifications, and experience.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers in a friendly, professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to perform duties and tasks for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Willing and able to lift or carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Assistance may be required to help a customer outside the building or retrieve products from exterior storage areas.
• Minimum age of 18 years.
• High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations, as business needs dictate.
• Flexibility to work a retail schedule that includes weekends and holidays.
• Assistant Store Managers will work 40+ hours per week; hours are not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply.

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Assistant Store Managers have the potential to earn 2–8% commission, based on the gross profit of their personal performance. Applicants are provided more details regarding the plan during the interview process.

Note: The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign or reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

* Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required; restrictions and fees apply.

** FirstCash 401K program is available to all employees 21 years of age (or older).

*** Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position needing to be filled.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.