Retail Assistant Store Manager - 2391

FirstCash, Inc.; Chicago (IL); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision Insurance

Vacation and Sick Leave

Employee Discounts

Job summary

FirstCash, Inc. is looking for a Retail Assistant Store Manager in Chicago, Illinois. This role involves overseeing daily store operations and managing a positive work environment. Candidates should have management experience and be ready to lead a team.

The position offers competitive pay from $17.00 to $20.00 per hour, with additional commission opportunities. A comprehensive benefits package is included, enhancing employee satisfaction and growth.

Qualifications

• Minimum age of 18 years.
• Must be able to work 40+ hours a week including weekends.
• Computer literate and able to operate POS systems.

Responsibilities

• Oversee store operations and promote a positive environment.
• Lead and develop store employees effectively.
• Conduct training for new pawnbrokers.

Skills

Customer service skills

Ability to multi-task

Cash handling experience

Detail-oriented

Analytical skills

Education

High School Diploma or GED

Job description

We are currently looking for the right candidate to join our team!

Retail Assistant Store Manager

$17.00 to $20.00 per hour. Commission structure: earn up to 8% on transactions, averaging an additional $8.22 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access* program available to all employees on the second day of employment, allowing up to 50% of wages earned up to seven times per payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation: Employees are granted one week of paid vacation after completing six months of active, full-time service. Eligible employees receive an additional week after completing one year, and two weeks on each anniversary thereafter (adjusted for state/local requirements). 120 hours after five years.
• Sick/Personal: Eligible employees are granted 8 hours after six months of employment, 16 hours each anniversary thereafter (years 2‑5), and 24 hours after five years (adjusted for local requirements).
• Employee discounts available to all employees on the first day of active employment.
• Tuition Reimbursement with FirstCash Education (up to $2,000 per year) available to full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking an Assistant Store Manager with a minimum of six months of management/third‑key experience. Assistant Store Managers are accountable for day‑to‑day store operations, promoting a positive and productive environment, leading and developing store employees, recruiting and retaining top talent, maximizing financial goals, and managing customer relations. The role partners with the Store Manager to analyze financial statements, comply with the asset protection program, promote the business, and target new customer acquisitions. Employees work with a wide variety of merchandise, including jewelry, tools, electronics, firearms (in FFL locations) and more.

Responsibilities of an Assistant Store Manager are:

(This is a representative list of the general duties the Assistant Store Manager position may be asked to perform and is not all‑inclusive; other duties may be assigned as needed.)

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of pawnbrokers so their development meets FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Must be able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer in the parking lot or retrieve products from exterior storage areas.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Must be able to work in multiple locations as business needs dictate.
• Must have a flexible retail schedule, including weekends and holidays.
• Assistant Store Managers will work 40+ hours a week; hours are not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information

Assistant Store Managers have the potential to earn 2‑8% commission, based on the gross profit of personal performance. More details are provided during the interview process.

The information contained in this description is not intended to be an all‑inclusive list of duties and responsibilities, nor the skills and abilities required. Management may assign or reassign duties at any time. Duties may change for reasonable accommodation or other reasons.

All employees must agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

* Earned Wage Access is a service provided by NetSpend; signup by the employee is required; restrictions and fees apply.

** FirstCash 401K program is available to employees 21 years of age (or older).

FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash is an equal‑employment‑opportunity employer. We provide opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by law. FirstCash also provides reasonable accommodations for qualified individuals with disabilities.