Retail Assistant Store Manager - 2276

FirstCash, Inc.; Houston (TX); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision

Flexible store hours

Earned Wage Access program

Unlimited commission

Paid vacation

Paid sick/personal time

Employee discounts

Tuition Reimbursement

401k access

Pet Insurance program access

Job summary

FirstCash, Inc. is seeking a Retail Assistant Store Manager in Houston, Texas. This role involves overseeing daily store operations and developing staff while ensuring customer satisfaction. Candidates should have management experience and be able to meet financial goals.

Offers include competitive hourly wages plus commission, flexible hours, and comprehensive benefits including medical and vacation time.

Qualifications

• Minimum age 18 years.
• Must be able to lift up to 50 lbs.
• Computer literate; able to operate POS systems.

Responsibilities

• Engage customers and resolve issues quickly.
• Train pawnbrokers to meet FirstCash standards.
• Open and close the store, and ensure asset protection.

Skills

Supervisory ability

Cash handling

Customer service

Detail-oriented

Bilingual

Education

High School Diploma or GED

Tools

POS systems

Common office machines

Job description

Retail Assistant Store Manager

$13.00 to $17.00 per hour. Commission structure pays you for every transaction processed. Retail sales associates can earn up to 8% on transactions, averaging an additional $6.02 per hour on top of the hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Flexible store hours: most stores open 9 AM–6 PM; many stores closed on Sundays.
• Earned Wage Access program available on the second day of employment (up to 50 % of wages, up to 7 times per payroll cycle).
• Unlimited commission above hourly base rate.
• Paid vacation: 1 week after 6 months, additional week after 1 year, and 2 weeks each anniversary thereafter (adjusted per state/local rules).
• Paid sick/personal time: 8 hours after 6 months, 16 hours each subsequent anniversary (adjusted per state/local rules), 24 hours after 5 years.
• Employee discounts from day one.
• Tuition Reimbursement up to $2,000 per year through FirstCash Education.
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Automatic enrollment in FirstCash 401k after 6 months.
• FirstCash Pet Insurance program access.

Position Summary

Assistant Store Manager with a minimum of six months of management or third‑key experience. The role covers day‑to‑day store operations, staff development, recruitment, financial goal achievement, and customer satisfaction, partnering with the Store Manager to set a customer‑centric tone.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers professionally and resolving issues quickly.
• Assist in training pawnbrokers to meet FirstCash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, count cash drawers, and ensure all asset‑protection procedures are followed.
• Maintain asset protection via inventory control, safety procedures, documentation, and securing customer loans.
• Administer store processes: inventory, loan management, merchandising, presentation, systems, and enterprise‑level reporting.
• Analyze financial statements and drive profitability through communication and goal setting.
• Meet or exceed FirstCash operating standards.
• Monitor loan qualification and buying processes.
• Complete assigned training and development tasks.
• Communicate clearly with employees about store mission and profit objectives.
• Keep product knowledge updated.
• Act as manager on duty in the absence of the Store Manager.
• Perform other related duties as assigned.

Minimum Requirements & Qualifications

• Physical ability to perform extended duties, including standing, stooping, walking, climbing, pushing, pulling, and lifting up to 50 lbs.
• Demonstrated supervisory ability.
• Ability to work with firearms and obtain firearms certification.
• Must be willing to assist customers outside the building or retrieve items from external storage.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Flexible to work in multiple locations and a flexible retail schedule, including weekends and holidays.
• Will work 40+ hours per week; hours are not guaranteed.
• Computer literate; able to operate POS systems and common office machines.
• Multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.
• Bilingual applicants encouraged.

Commission Plan Information

Assistant Store Managers have the potential to earn 2 %–8 % commission based on the gross profit of their personal performance. Applicants receive additional commission details during the interview process.

The information contained in this description is not an all‑inclusive list of duties or required skills. Management may assign or reassign duties at any time.

All employees must agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below applicable local minimum wage requirements.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity or expression, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state, or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.