Retail Assistant Store Manager - 0680

FirstCash, Inc.; Houston (TX); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision options

Earned Wage Access

Vacation and sick leave

Employee discounts

Tuition reimbursement

Access to pet insurance

Job summary

FirstCash, Inc. is looking for an Assistant Store Manager in Houston, Texas. This role involves overseeing daily operations, promoting a positive work culture, and ensuring customer satisfaction. The position combines leadership with analysis of financial performance, partnering closely with the Store Manager.

Qualifications include a high school diploma, superb organizational skills, and the ability to work flexible hours. Benefits include comprehensive medical options and unlimited commission potential.

Qualifications

• Minimum age: 18 years old.
• Ability to lift up to fifty pounds.
• Flexibility to work retail hours, including weekends.

Responsibilities

• Engaging customers professionally and addressing their issues.
• Recruiting and training store employees.
• Monitoring inventory and securing loans.

Skills

Customer engagement

Supervision

Analytical skills

Cash handling

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Job description

Retail Assistant Store Manager

$13.00 to $17.00 per hour

Commission Structure: Retail sales associates can earn up to 8% on transactions, averaging an additional $7.21 per hour on top of hourly rate.

Position Summary

We are seeking an Assistant Store Manager with a minimum of six months of management or third key experience. Assistant Store Managers are accountable for the day‑to‑day operations of the store and promoting a positive, productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relations and satisfaction. The role sets the tone for a customer‑centric environment.

Alongside the Store Manager, the assistant analyzes store financial statements and ensures financial goals are met. The position also involves committing to the company’s asset protection program, promoting the business, and targeting new customer acquisitions. Employees work various product lines, including jewelry, general merchandise, tools, electronics, firearms (in FFL locations) and more. The position offers an hourly wage, with commission based on productivity and a bonus based on store performance.

Perks and Benefits

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• Best working hours in the industry: stores open at 9:00 am and close at 6:00 pm; most stores are closed on Sundays.
• Earned Wage Access program available from the second day of employment; employees can withdraw up to 50% of earned wages up to seven times per payroll cycle.
• Unlimited commission above hourly base rate.
• Vacation: one week of paid vacation after six months, an additional week after one year, and two weeks on each anniversary thereafter, with adjustments for state or local requirements.
• Sick/Personal leave: eight hours after six months, 16 hours each subsequent anniversary (years 2‑5) with adjustments as required.
• Employee discounts available from the first day of employment.
• Tuition reimbursement up to $2,000 per year for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the FirstCash 401(k) program after six months.
• Access to the FirstCash Pet Insurance program.

Responsibilities of an Assistant Store Manager

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of pawnbrokers so development meets FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, encompassing inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Perform other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to perform duties and tasks for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Capable of lifting or carrying up to fifty pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• May be asked to assist a customer outside the building or retrieve products from exterior storage buildings.
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate.
• Flexibility to work a retail schedule, including weekends and holidays.
• Will work 40+ hours a week; hours based on business needs and not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual Applicants Are Encouraged to Apply!

We welcome bilingual candidates to strengthen our team’s ability to serve diverse customers.

Commission Plan Information

The commission incentive plan is proprietary to FirstCash. Assistant Store Managers have the potential to earn 2-8% commission based on the gross profit of their personal performance. Detailed information will be provided during the interview process.

Additional Information

The information contained in this description is not intended to be an all‑inclusive list of duties or skills. Management may assign or reassign duties at any time.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash policy provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.