Retail Assistant Store Manager - 2266

FirstCash, Inc.; Houston (TX); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision

Vacation benefits

Tuition Reimbursement

401k program

Employee discounts

Job summary

FirstCash, Inc. is looking for an Assistant Store Manager in Houston, Texas. This role requires a minimum of six months of management experience, overseeing daily operations, and engaging with customers for high satisfaction.

You will be responsible for training staff, driving profitability, and ensuring asset protection. Ideal candidates should possess strong organizational skills and aptitude in customer service.

Competitive hourly wage with potential for commission based on performance, benefits, and a positive work environment await you.

Qualifications

• Minimum age 18 years.
• Willing and able to perform duties requiring extended periods of standing, lifting up to 50 pounds.
• Demonstrated ability to supervise others effectively.

Responsibilities

• Engage customers in a friendly and professional manner.
• Monitor and assist in training of Pawnbrokers.
• Evaluate the store’s financial statements and drive profitability.

Skills

Customer engagement

Supervision

Cash handling

Flexibility

Organizational skills

Education

High School Diploma or GED

Job description

$13.00 to $17.00 per hour.

Our retail sales associates can earn up to 8% on transactions, which could average an additional $3.48 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Our Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of earned wages up to seven times in a payroll cycle.
• Ability to earn unlimited commission above your hourly base rate.
• Vacation: One week of paid vacation after six months of active, full-time service; an additional week after one year; two weeks after each subsequent year (up to 120 hours after five years).
• Sick/Personal: Eight hours after six months; sixteen hours each anniversary thereafter (up to 24 hours after five years).
• Employee discounts available from day one of employment.
• Tuition Reimbursement with FirstCash Education (up to $2,000 per year) for full-time employees meeting program requirements.
• Access to over 10,000 discounts from more than 1,000 companies with FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking an Assistant Store Manager with a minimum of six months of management or third–key experience. Assistant Store Managers are accountable for daily store operations, promote a positive and productive environment, partner with the Store Manager to lead and develop employees, recruit and retain top talent, maximize financial goals, and manage customer relations and satisfaction. The role includes analyzing store financial statements, committing to the asset protection program, promoting the business, and targeting new customer acquisitions.

This position offers an hourly wage, plus commission based on productivity and a bonus based on store performance. Pay will be based on location, qualifications and experience.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet FirstCash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, including cash drawer and merchandise counting, and ensure all procedures protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer in‑store processes and procedures such as inventory, loan management, merchandising, presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure understanding of the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• The Assistant Store Manager serves as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to perform duties requiring extended periods of standing, stooping, walking, climbing, pushing, pulling, and lifting, up to 50 pounds.
• Demonstrated ability to supervise others effectively.
• Ability to work with firearms and become firearms certified.
• All functions may involve assisting customers or retrieving products outdoors.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Willingness to work at multiple locations as business needs dictate.
• Flexible retail schedule including weekends and holidays.
• Assistants may work 40+ hours per week; hours are based on business needs and not guaranteed.
• Computer literate; able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment, be detail‑oriented with strong organizational skills, and possess analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply.

Commission Plan Information

Assistant Store Managers have the potential to earn 2–8% commission based on gross profit of personal performance. Detailed plan information will be provided during the interview process.

Notes

The information in this description is not intended to be an all‑inclusive list of duties and responsibilities. Management reserves the right to assign or reassign duties at any time. Pay rates will not be below applicable local minimum wage. Employees may be required to agree to a binding arbitration agreement.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash provides equal employment opportunity to all persons regardless of any protected characteristic. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.