Retail Assistant Store Manager - 2228

FirstCash, Inc.; Houston (TX); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision insurance

Earned Wage Access program

Tuition Reimbursement up to $2,000

Job summary

FirstCash, Inc. is looking for a Retail Assistant Store Manager in Houston, Texas. This position involves overseeing store operations, ensuring customer satisfaction, and managing staff effectively. The ideal candidate should have previous management experience and the ability to work in a fast-paced environment.

You will have the opportunity to earn commissions based on performance. Full benefits are offered, including medical, dental, and tuition reimbursement.

Qualifications

• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Demonstrated ability to effectively supervise others.

Responsibilities

• Facilitate a customer‑centric environment.
• Monitor and assist in training pawnbrokers.
• Evaluate financial statements and drive profitability.

Skills

Customer engagement

Supervision

Cash handling

Multi-tasking

Analytical skills

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Retail Assistant Store Manager

$13.00 to $17.00 per hour. We offer an easily achievable commission structure that pays you for every transaction you process. Our retail sales associates can earn up to 8% on transactions, which could average an additional $8.24 per hour on top of your hourly rate.

Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• Opportunity to earn unlimited commission above your hourly base rate.
• Vacation: Employees are granted one week of paid vacation after completing six months of active, full‑time service. Additional vacation accrues each anniversary as stated.
• Sick/Personal: Eligible employees granted 8 hours after 6 months, 16 hours each anniversary thereafter, with adjustments per state/local law.
• Employee discounts available to all employees on the first day of employment.
• Tuition Reimbursement up to $2,000 per year for full‑time employees meeting requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the FirstCash 401(k) program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking an Assistant Store Manager with a minimum of six months of management or third‑party key experience. Assistant Store Managers are accountable for day‑to‑day operations, promoting a positive and productive environment, recruiting and retaining talent, maximizing financial goals, and managing customer relations. The role partners with the Store Manager to lead and develop store employees, analyze financial statements to meet targets, and uphold the company's asset protection program.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing issues.
• Monitor and assist in training pawnbrokers to meet FirstCash standards.
• Recruit top talent via company‑prescribed channels.
• Open and close the store, including cash drawer reconciliation and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, safety procedures, documentation, and securing customer loans.
• Administer store processes including inventory, loan management, merchandising, presentation, systems, and reporting.
• Evaluate financial statements and drive profitability through goal setting.
• Ensure operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to maintain quality of loans.
• Complete assigned tasks and training for self‑development.
• Communicate clearly with employees about mission and profit objectives.
• Stay up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Perform additional related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and obtain firearms certification.
• Willingness to assist customers in parking lots or exterior storage areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Flexibility to work in multiple locations and a flexible retail schedule, including weekends and holidays.
• Will work 40+ hours per week; hours are not guaranteed.
• Computer literacy and ability to operate POS systems and office equipment.
• Multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.
• Bilingual applicants are encouraged.

Commission Plan Information

Assistant Store Managers have the potential to earn 2–8% commission based on gross profit of their personal performance.

Additional Information

All employees must agree to a binding arbitration agreement upon acceptance of an offer.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.