Retail Assistant Manager - Lead Teams & Guest Experience

KnitWell Group; Monroe (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development and career AR

Community philanthropic partnerships

Job summary

KnitWell Group in Monroe, OH is seeking an Assistant Manager to champion customer experience on the sales floor and foster a welcoming store culture for all associates.

You will lead by example, coach teammates, and collaborate with the Store Manager to recruit and develop talent while leveraging technology to deliver seamless omnichannel shopping. This role emphasizes initiative, results, and inclusive leadership.

Qualifications

• 1+ year retail management experience
• Hospitality mindset when connecting with customers and associates
• Technology proficient and ability to operate a point-of-sale system
• Strong business acumen and ability to implement action plans to drive results
• Takes initiative in making thoughtful decisions

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional experiences.
• Act as a leader on the sales floor and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to leverage brand behaviors for genuine connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Customer focus

Retail leadership

Hospitality mindset

Tech savvy

Decision making

Tools

POS system

Job description

KnitWell Group in Monroe, OH is seeking an Assistant Manager to champion customer experience on the sales floor and foster a welcoming store culture for all associates.

You will lead by example, coach teammates, and collaborate with the Store Manager to recruit and develop talent while leveraging technology to deliver seamless omnichannel shopping. This role emphasizes initiative, results, and inclusive leadership.