Store Leader: Customer Experience & Team Coaching

N23 Premium Brands Opco LLC; Monroe (OH); Sur place; USD 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision insurance

401(k) plan

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Résumé du poste

KnitWell Group, operating the Ann Taylor brand in Monroe, OH, seeks an Assistant Manager to support customer experience and nurture a strong store culture. You will lead on the sales floor, coach associates, and drive omni-channel service in a fast-paced environment.

Ideal candidates bring 1+ year retail management experience, a hospitality mindset, and strong business sense to deliver results while fostering inclusivity and teamwork across the store.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsabilités

• Cultivate a customer-focused environment that delivers exceptional experiences.
• Lead on the sales floor and model the brand's behaviors to engage customers.
• Educate and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Connaissances

Hospitality mindset

Technology proficiency

POS system operation

Business acumen

Initiative

Outils

POS system

Description du poste

KnitWell Group, operating the Ann Taylor brand in Monroe, OH, seeks an Assistant Manager to support customer experience and nurture a strong store culture. You will lead on the sales floor, coach associates, and drive omni-channel service in a fast-paced environment.

Ideal candidates bring 1+ year retail management experience, a hospitality mindset, and strong business sense to deliver results while fostering inclusivity and teamwork across the store.