Retail Assistant Manager - Lead Experience & Team Growth

KnitWell Group; Jenks (OK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Job summary

KnitWell Group in Jenks, OK is seeking an Assistant Manager to support customer experience and nurture a strong store culture. You will lead on the sales floor, engage customers, and model our brand behaviors to elevate service.

The role also emphasizes coaching associates, fostering inclusivity, and using technology to deliver seamless omnichannel experiences while assisting the Store Manager with recruiting and development. A hospitality mindset and 1+ year of retail management are preferred.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional customer experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Educate and coach associates to leverage brand behaviors to create connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Customer service

Leadership

Hospitality mindset

Technology savviness

Tools

POS system

Job description

KnitWell Group in Jenks, OK is seeking an Assistant Manager to support customer experience and nurture a strong store culture. You will lead on the sales floor, engage customers, and model our brand behaviors to elevate service.

The role also emphasizes coaching associates, fostering inclusivity, and using technology to deliver seamless omnichannel experiences while assisting the Store Manager with recruiting and development. A hospitality mindset and 1+ year of retail management are preferred.