Retail Assistant Manager: Lead Teams & Customer Experience

Chico's FAS, Inc. paying for Chico's Retail Operations, Inc.; Grand Rapids (MI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Merchandise discounts

Professional development

Philanthropic partnerships

Discounts at sister brands

Job summary

KnitWell Group is seeking an Assistant Manager for Store 3678 in Grand Rapids, MI to support the Store Manager in leading a team and delivering a customer-centric experience. You will help foster a welcoming environment for associates and customers while aligning with our hospitality culture.

The role emphasizes ownership, team development, and driving store performance through local engagement and omni-channel practices.

Qualifications

• Must be at least 18 years old.
• 3 years of retail management experience preferred.
• Flexible availability — including nights, weekends, and holidays.
• A team player mindset with a high level of ownership and initiative.
• Ability to develop strong customer and peer relationships.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Responsibilities

• Build, lead, and develop a team to deliver a customer-centered experience.
• Take ownership to achieve the financial goals of the store and motivate the team.
• Assist in the hiring, development, and coaching of associates.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Maintain a visually inspiring store environment that reflects brand standards.
• Take ownership to ensure safe and efficient store operations including inventory management, daily replenishment of floor merchandise, and execution of inventories.
• Ensure compliance with all policies, guidelines, and business practices.
• Build community connections through in-store company-sponsored events, philanthropy, and other initiatives.

Skills

Retail management

Customer service

Communication

Team leadership

Job description

KnitWell Group is seeking an Assistant Manager for Store 3678 in Grand Rapids, MI to support the Store Manager in leading a team and delivering a customer-centric experience. You will help foster a welcoming environment for associates and customers while aligning with our hospitality culture.

The role emphasizes ownership, team development, and driving store performance through local engagement and omni-channel practices.