Retail Assistant Manager: Lead Teams & Growth

Luna Wireless, An Authorized T-Mobile Retailer (Central); Huntsville (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Bonus based on performance

Paid time off

Flexible schedule

Employee discounts

Training & development

Competitive salary

Wellness resources

Job summary

Luna Wireless in Huntsville, AL, seeks a Retail Assistant Manager to partner with the Store Manager to develop the team and deliver exceptional customer experiences. You will stay current on products, promotions, and training while mentoring Mobile Associates and helping manage daily operations to meet store goals.

The role requires at least 1 year of customer service or retail sales experience, with a flexible schedule including nights and weekends; bilingual Spanish is preferred but not

Qualifications

• 1 year customer service and/or sales experience; retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with ability to interact with teammates and customers.

Responsibilities

• Infuse every store’s Mobile Assistant with a passion for T-Mobile’s Manifesto by orienting them to Lov­ing Our Customers.
• Meet customer needs and make their experience simple and complete, building confidence.
• Observe Mobile Associates’ interactions to inform coaching and development.
• Manage customer wait time and stay current on products, services, and promotions.
• Lead by example, stay updated on products, training, and leadership best practices.
• Maintain store environment and visual displays; execute Retail Methods & Procedures.
• Ensure team knowledge of store systems and communications; drive results and control expenses.

Skills

Customer service

Sales

Leadership

Communication

Job description

Luna Wireless in Huntsville, AL, seeks a Retail Assistant Manager to partner with the Store Manager to develop the team and deliver exceptional customer experiences. You will stay current on products, promotions, and training while mentoring Mobile Associates and helping manage daily operations to meet store goals.

The role requires at least 1 year of customer service or retail sales experience, with a flexible schedule including nights and weekends; bilingual Spanish is preferred but not