Retail Assistant Manager: Lead Teams & Elevate Customer Experience

J.Crew Group; Providence (RI); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded products

PTO with holidays

401(k) plan with company matching

Medical, dental, prescription, vision,

life insurance

Entertainment, travel, fitness, and IT

Job summary

J.Crew Group in Providence, RI is seeking an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, while coaching the sales team to maximize performance.

You will collaborate with the broader leadership team to adapt strategies for business success and provide smooth operational support as needed. This role requires flexibility, strong problem-solving skills, and a commitment to exceptional

Qualifications

• 1–2 years of retail management experience.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Teamwork

Job description

J.Crew Group in Providence, RI is seeking an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, while coaching the sales team to maximize performance.

You will collaborate with the broader leadership team to adapt strategies for business success and provide smooth operational support as needed. This role requires flexibility, strong problem-solving skills, and a commitment to exceptional