Retail Assistant Manager: Lead Store Ops & People

J.Crew Group; Cincinnati (OH); Hybrid; USD 24,000 - 31,000; Full time

Benefits offered by this job

Up to 60% discount on branded product

401(k) plan with company matching

Medical and Prescription coverage

Paid Time Off

PTO include paid holidays

Dental, vision, life insurance

Job summary

J.Crew Group in the United States is seeking an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team for peak performance.

You will partner with the Store Director and other leaders to adapt strategies and ensure smooth operational support; you will help recruit, train, and develop staff, and foster a collaborative work environment with a focus on exceeding

Qualifications

• 1-2 years of retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Brand loyalty

Customer service

Team leadership

Problem solving

Flexibility

Scheduling

Job description

J.Crew Group in the United States is seeking an Assistant Manager to join the leadership team. You will drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team for peak performance.

You will partner with the Store Director and other leaders to adapt strategies and ensure smooth operational support; you will help recruit, train, and develop staff, and foster a collaborative work environment with a focus on exceeding