Retail Assistant Manager - Lead Service & Community

Madewell; Fairfax (VA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded product

Discounts on entertainment, travel,  f

Discounts on fitness

401(k) plan with company matching

Medical and prescription coverage

Paid time off

Job summary

Madewell in the United States is seeking an Assistant Manager to join the leadership team. You will drive profitability through authentic customer connections, brand loyalty, and community engagement while coaching the sales team to peak performance.

You will collaborate with the Store Director and other leaders to execute strategies, manage operations, and deliver best-in-class service. The role requires flexibility, fashion knowledge, and a passion for teamwork, with opportunities to step into

Qualifications

• Have 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product and lift up to 40 pounds.

Responsibilities

• Support the Store Director and Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director and Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Team leadership

Customer focus

Scheduling flexibility

Fashion awareness

Job description

Madewell in the United States is seeking an Assistant Manager to join the leadership team. You will drive profitability through authentic customer connections, brand loyalty, and community engagement while coaching the sales team to peak performance.

You will collaborate with the Store Director and other leaders to execute strategies, manage operations, and deliver best-in-class service. The role requires flexibility, fashion knowledge, and a passion for teamwork, with opportunities to step into