Retail Assistant Manager — Lead Service & Brand Experience

J.Crew; Austin (TX); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded products

401(k) plan with company matching

Medical, dental, prescription, vision,

Paid time off and holidays

Job summary

J.Crew in Austin, TX is seeking an Assistant Manager to help lead store operations and deliver exceptional customer service. You will support the Store Director and Associate Store Manager, own areas like Visual Merchandising and Operations, and coach the sales team to maximize profitability.

Collaborative leadership and adaptability are essential as you guide hiring, training, and development, while staying connected to brand standards and community engagement.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Ability to lead a sales team and drive store performance.
• Strong customer service and communication skills.

Responsibilities

• Support the Store Director and Associate Store Manager to impact business results with brand connection.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems and technology while ensuring accountability.
• Assist with recruiting, training and development efforts as needed.
• Foster a collaborative working environment for all associates.
• Ensure the team exceeds goals and delivers best-in-class customer service.
• Lead product knowledge sessions to enhance customer connection.
• Develop community engagement and loyalty through events.
• Step into various roles on the sales floor when needed.

Skills

Retail management

Team leadership

Customer service

Scheduling

Job description

J.Crew in Austin, TX is seeking an Assistant Manager to help lead store operations and deliver exceptional customer service. You will support the Store Director and Associate Store Manager, own areas like Visual Merchandising and Operations, and coach the sales team to maximize profitability.

Collaborative leadership and adaptability are essential as you guide hiring, training, and development, while staying connected to brand standards and community engagement.