Retail Assistant Manager - Elevate Customer Service & Ops

Madewell; Skokie (IL); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Part-Time Competitive base pay

Discount on branded product up to 60%

401(k) plan with company matching

Medical coverage

Paid Time Off (PTO)

See full benefits list

Job summary

Madewell is seeking an Assistant Manager to join the leadership team, driving profitability through genuine customer connections, brand loyalty, and community engagement. You will coach sales teammates and partner with the leadership team to adapt strategies for business success and ensure smooth operational support as needed.

As part of the role you will manage store operations, recruiting/training support, and ensure best-in-class service while maintaining flexibility to cover nights,

Qualifications

• Have 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.
• Have scheduling flexibility, including nights, weekends and holidays.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Leadership

Job description

Madewell is seeking an Assistant Manager to join the leadership team, driving profitability through genuine customer connections, brand loyalty, and community engagement. You will coach sales teammates and partner with the leadership team to adapt strategies for business success and ensure smooth operational support as needed.

As part of the role you will manage store operations, recruiting/training support, and ensure best-in-class service while maintaining flexibility to cover nights,