Retail Assistant Manager - Lead Customer Experience & Team

Ann Taylor; Clinton Charter Township (MI); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community philanthropic partnerships

Job summary

Ann Taylor is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. You will lead on the sales floor, model brand behaviors, and nurture relationships with customers and teammates.

In this role, you will cultivate a welcoming environment, use technology to enable seamless omnichannel shopping, assist the Store Manager with recruiting and development, and drive operational excellence and financial discipline.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Inspire and coach associates to create genuine customer connections.
• Create an inclusive store environment welcoming all.
• Use technology to provide a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting and developing talent.
• Use tools and reporting to drive operational excellence.
• Drive financial discipline and results.
• Build productive relationships by listening and sharing ideas.

Skills

Hospitality mindset

Customer service

Tech proficiency

Business acumen

Decision making

Tools

POS system

Job description

Ann Taylor is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. You will lead on the sales floor, model brand behaviors, and nurture relationships with customers and teammates.

In this role, you will cultivate a welcoming environment, use technology to enable seamless omnichannel shopping, assist the Store Manager with recruiting and development, and drive operational excellence and financial discipline.