Retail Assistant Manager: Elevate Customer Experience

Ann Taylor; Tulalip Bay (WA); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Bonuses

Merchandise discounts

Professional development

Community impact

Job summary

Ann Taylor in Tulalip, WA is seeking an Assistant Manager to uphold exceptional customer experiences and a strong store culture. You will lead on the sales floor, model the brand’s behaviours, and coach associates to connect with customers.

This role supports the Store Manager, drives omnichannel initiatives, assists with recruiting and development, and uses reporting to maintain operational excellence and financial discipline.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

Technology proficiency

Business acumen

Initiative

Tools

POS system

Job description

Ann Taylor in Tulalip, WA is seeking an Assistant Manager to uphold exceptional customer experiences and a strong store culture. You will lead on the sales floor, model the brand’s behaviours, and coach associates to connect with customers.

This role supports the Store Manager, drives omnichannel initiatives, assists with recruiting and development, and uses reporting to maintain operational excellence and financial discipline.