Retail Assistant Manager - Lead Customer Experience

Ann Taylor; Crestview Hills (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development and career-op

Community involvement through our/phil

Job summary

Ann Taylor in Crestview Hills, KY, is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. You will lead on the sales floor and model the brand's behaviors to engage customers.

The role offers opportunities to recruit and develop talent, use technology for seamless omnichannel shopping, and drive operational excellence through reporting and teamwork.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient with POS systems.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome.
• Use technology to provide a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas with the team.

Skills

Retail management

Customer service

Leadership

Team coaching

Technology proficiency

Tools

POS system

Job description

Ann Taylor in Crestview Hills, KY, is seeking an Assistant Manager to support the customer experience and shape a strong store culture for associates. You will lead on the sales floor and model the brand's behaviors to engage customers.

The role offers opportunities to recruit and develop talent, use technology for seamless omnichannel shopping, and drive operational excellence through reporting and teamwork.