Retail Sales Lead & Customer Experience Coach

LOFT Outlet; Sevierville (TN); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development and career-op

Job summary

LOFT Outlet in Sevierville, TN is seeking a part-time Sales Lead to model exceptional customer experiences and support a high-performing team. You will collaborate with the Store Manager to learn store operations and step in as manager when needed.

The role emphasizes mentoring associates, delivering in-the-moment coaching, and driving a seamless omnichannel experience while upholding LOFT standards. Flexible evenings, weekends, and holidays are required.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the LOFT brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS system proficiency

Coaching/communication

Flexible availability

Decision making

Tools

POS system

Job description

LOFT Outlet in Sevierville, TN is seeking a part-time Sales Lead to model exceptional customer experiences and support a high-performing team. You will collaborate with the Store Manager to learn store operations and step in as manager when needed.

The role emphasizes mentoring associates, delivering in-the-moment coaching, and driving a seamless omnichannel experience while upholding LOFT standards. Flexible evenings, weekends, and holidays are required.