Store Experience Leader & Customer Coach

LOFT Outlet; Veechdale (KY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community philanthropy partnerships

Job summary

LOFT Outlet in Louisville, KY is seeking an Assistant Manager to support customer experience and nurture store culture. You will lead on the sales floor, coach associates, and help recruit and develop talent while leveraging omnichannel tools to drive results.

This role emphasizes hospitality, initiative, and strong business acumen, with opportunities for monthly bonuses and discounts across our brands. The position is full-time at Store 3065-Outlet Shops at Louisville.

Qualifications

• 1+ year retail management experience required.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional experiences.
• Lead on the sales floor and model the brand's behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.

Skills

Leadership

Customer service

Hospitality mindset

Communication

Decision making

Tools

POS system

Reporting tools

Job description

LOFT Outlet in Louisville, KY is seeking an Assistant Manager to support customer experience and nurture store culture. You will lead on the sales floor, coach associates, and help recruit and develop talent while leveraging omnichannel tools to drive results.

This role emphasizes hospitality, initiative, and strong business acumen, with opportunities for monthly bonuses and discounts across our brands. The position is full-time at Store 3065-Outlet Shops at Louisville.