Retail Assistant Manager: Lead, Coach & Grow

Bayou Pawn; Houston (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Unlimited commission

Store performance bonus

Earned wage access

Employee discounts

Vacation & Sick/Personal time

401(k) auto-enrollment

Tuition reimbursement

Job summary

FirstCash Holdings, Inc. is seeking an Assistant Store Manager in Houston, TX to partner with the Store Manager, lead daily operations, and drive profitability. The role involves coaching staff, delivering outstanding customer service, handling cash, and ensuring store standards across merchandise categories.

You will gain hands-on leadership experience while working with jewelry, electronics, tools, and more. Competitive hourly pay with commissions and bonuses.

Qualifications

• High school diploma or GED required.
• Experience in leadership, supervision, or management preferred.
• Strong customer service, coaching and team-development skills.

Responsibilities

• Support daily store operations and act as Manager on Duty when needed.
• Deliver exceptional customer service and resolve customer concerns.
• Coach, train, and develop team members to meet company standards.
• Assist with recruiting, hiring, and retaining top talent.
• Help drive store sales, profitability, and performance goals.
• Maintain inventory accuracy and support asset protection initiatives.
• Open and close the store, including cash handling and procedures.
• Monitor loan and buying transactions for accuracy and compliance.
• Maintain merchandising and store presentation standards.
• Analyze performance metrics to achieve business objectives.
• Build product knowledge across merchandise categories.

Skills

Leadership

Coaching

Customer service

Staff development

Retail knowledge

Education

High school diploma or GED

Tools

POS systems

Job description

FirstCash Holdings, Inc. is seeking an Assistant Store Manager in Houston, TX to partner with the Store Manager, lead daily operations, and drive profitability. The role involves coaching staff, delivering outstanding customer service, handling cash, and ensuring store standards across merchandise categories.

You will gain hands-on leadership experience while working with jewelry, electronics, tools, and more. Competitive hourly pay with commissions and bonuses.