Retail Assistant Manager: Lead, Coach & Drive Growth

jcrew; San Francisco (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Base pay & bonus

Merchandise discounts

401(k) matching

Paid time off

Health benefits

Volunteer program

Job summary

J.Crew Group (JCG) is seeking an Assistant Manager to join our leadership team and help drive a profitable business through genuine connections with customers, brand love, and community engagement. You will provide in-the-moment coaching so each team member performs at their best, collaborate with the leadership team to adjust strategies, and step in on tasks to move the business forward.

The role requires energy, strong product knowledge on the floor, and the ability to plan local events that

Qualifications

• High school diploma or equivalent combo of education and experience.
• Proven leadership and coaching abilities.
• Strong customer service focus and sales mindset.

Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
• Lead fit sessions that enhance product knowledge and fuel a style obsession.
• Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
• Ensure the team is always on track to make their goals and exceed customer expectations.
• Own the selling floor and ensure that the right people are in the right place at the right time.
• Be ready to step in for another manager as needed.
• Plan and execute local events that tie to the community and fuel incremental traffic and sales.
• Act in a manner that aligns with our values.

Skills

Customer service

Leadership

Communication

Sales skills

Education

High school diploma

Tools

POS systems

Job description

J.Crew Group (JCG) is seeking an Assistant Manager to join our leadership team and help drive a profitable business through genuine connections with customers, brand love, and community engagement. You will provide in-the-moment coaching so each team member performs at their best, collaborate with the leadership team to adjust strategies, and step in on tasks to move the business forward.

The role requires energy, strong product knowledge on the floor, and the ability to plan local events that