Retail Assistant Manager: Lead Teams & Customer Delight

jcrew; Kittery (ME); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

60% discount on branded product

PTO and paid holidays

401(k) plan

Medical/dental/vision

Lifestyle and tech discounts

Job summary

J.Crew Group (JCG) is seeking an Assistant Manager to lead with authentic customer connections, drive profitability, and coach the sales team. You will partner with store leadership to adapt strategies and ensure smooth operational support as needed.

The role emphasizes strong customer service, collaboration, and brand-driven performance with opportunities to advance in a dynamic fashion business. This position offers flexible scheduling and a focus on community engagement.

Qualifications

• Have 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Flexibility

Problem solving

Scheduling flexibility

Job description

J.Crew Group (JCG) is seeking an Assistant Manager to lead with authentic customer connections, drive profitability, and coach the sales team. You will partner with store leadership to adapt strategies and ensure smooth operational support as needed.

The role emphasizes strong customer service, collaboration, and brand-driven performance with opportunities to advance in a dynamic fashion business. This position offers flexible scheduling and a focus on community engagement.