Retail Assistant Manager: Lead Service, Style & Growth

F J Crew Building Contractors Ltd; Lynnfield (MA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive base pay

Employee discounts up to 60%

401(k) plan with company matching

Medical and prescription coverage

PTO and holidays

Job summary

J.Crew Group (JCG) is hiring an Assistant Manager to join the leadership team. You will help drive profitability through genuine customer connections, brand loyalty, and community engagement.

You’ll coach the sales team, provide timely feedback, and collaborate with the broader leadership group to optimize operations. You’ll oversee multiple duties across divisions, recruit and train staff when needed, and ensure the store delivers best-in-class service.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Scheduling flexibility

Tools

POS systems

Job description

J.Crew Group (JCG) is hiring an Assistant Manager to join the leadership team. You will help drive profitability through genuine customer connections, brand loyalty, and community engagement.

You’ll coach the sales team, provide timely feedback, and collaborate with the broader leadership group to optimize operations. You’ll oversee multiple duties across divisions, recruit and train staff when needed, and ensure the store delivers best-in-class service.