Retail Team Lead: Customer Experience & People Coach

knitwellgroup; Chicago (IL); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community impact partnerships

Job summary

Knitwell Group in Chicago, IL is seeking an Assistant Manager to support the customer experience and lead the sales floor. You will foster a culture that values customers and associates while modeling the brand's behaviors.

You will mentor a team, assist in recruiting, and leverage technology to enable a seamless omnichannel shopping experience. This is a regular/full-time role with growth opportunities.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient with point-of-sale systems.
• Strong business acumen with ability to drive results.
• Initiative in making thoughtful decisions.

Responsibilities

• Support customer experience and shape a strong store culture.
• Act as a leader on the sales floor and model brand behaviors.
• Inspire, educate, and coach associates to create genuine connections.
• Create an inclusive environment for associates.
• Use technology to provide a seamless omnichannel shopping experience.
• Assist Store Manager in recruiting, hiring, and development.
• Use reports to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas.

Skills

Retail management

Hospitality mindset

POS technology

Business acumen

Decision making

Tools

Point-of-sale system

Job description

Knitwell Group in Chicago, IL is seeking an Assistant Manager to support the customer experience and lead the sales floor. You will foster a culture that values customers and associates while modeling the brand's behaviors.

You will mentor a team, assist in recruiting, and leverage technology to enable a seamless omnichannel shopping experience. This is a regular/full-time role with growth opportunities.