Assistant Manager - Customer Experience Leader

N23 Premium Brands Opco LLC; Lawrenceville (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Bonuses

Merchandise discounts

Professional development

Community impact

Job summary

KnitWell Group seeks an Assistant Manager for LOFT at Quaker Bridge Mall in Lawrenceville, NJ. You will support the customer experience and help shape a strong store culture among associates.

You’ll lead on the sales floor, coach staff, and ensure seamless omnichannel service while partnering with the Store Manager on talent and operations. This role emphasizes hospitality and results.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient; able to operate a point-of-sale system.
• Strong business acumen with ability to drive results.
• Initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine connections.
• Create an inclusive store environment where everyone feels welcome.
• Use technology to provide a seamless omnichannel experience.
• Support Store Manager in recruiting, hiring, and developing talent.
• Use reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas.

Skills

Retail management

Hospitality mindset

Tech proficient

POS proficiency

Job description

KnitWell Group seeks an Assistant Manager for LOFT at Quaker Bridge Mall in Lawrenceville, NJ. You will support the customer experience and help shape a strong store culture among associates.

You’ll lead on the sales floor, coach staff, and ensure seamless omnichannel service while partnering with the Store Manager on talent and operations. This role emphasizes hospitality and results.