Retail Assistant Manager - Growth, Commissions & Benefits

GP Mobile; Worcester (MA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Employee discounts

Wellness resources

Job summary

Luna Wireless, an Authorized T-Mobile Retailer, seeks a Retail Assistant Manager to partner with the Store Manager in leading and developing the store team. You will help deliver T-Mobile’s customer-centric goals and drive Mobile Associate success.

Responsibilities include coaching, product knowledge, and ensuring high-quality customer experiences while meeting performance metrics. This role offers opportunities for advancement in a fast-paced retail environment.

Qualifications

• 1 year customer service and/or sales experience, retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with ability to interact with teammates and customers.

Responsibilities

• Infuse every store’s Mobile Assistant with a passion for the brand by orienting them to a standard of Loving Our Customers.
• Ensure customer needs are met and that employees build confidence by making experience comfortable and simple.
• Complete observations of Mobile Associates’ interactions for training and coaching.
• Manage customer wait time and stay current on products, services, and promotions.
• Lead by example, stay updated on products, services, training, and leadership practices as a resource to the team.
• Maintain store environment quality and adhere to plan‑o‑gram standards; use displays effectively.
• Ensure team knowledge of store systems and corporate communications; drive financial results and control expenses.

Skills

Customer service

Sales

Leadership

Communication

Education

High School Diploma or GED

Tools

POS system

Job description

Luna Wireless, an Authorized T-Mobile Retailer, seeks a Retail Assistant Manager to partner with the Store Manager in leading and developing the store team. You will help deliver T-Mobile’s customer-centric goals and drive Mobile Associate success.

Responsibilities include coaching, product knowledge, and ensuring high-quality customer experiences while meeting performance metrics. This role offers opportunities for advancement in a fast-paced retail environment.