Retail Assistant Manager — Lead Team, Earn Commissions

Luna Wireless, An Authorized T-Mobile Retailer (Northeast); Westfield (MA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Commission

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Donation matching

Employee discounts

Job summary

Luna Wireless, an Authorized T-Mobile Retailer, is seeking a Retail Assistant Manager to partner with the Store Manager in leading and developing the store team to deliver exceptional customer experiences and achieve Mobile Associate success.

You will stay current on products, services, and promotions, mentor staff, and help maintain visual displays and store standards while driving financial results and balanced store operations.

Qualifications

• 1 year of customer service and/or sales experience, retail environment preferred.
• Available to work a varied schedule including nights, weekends, and holidays.
• Ability to lead and mentor people to deliver great results.
• Outstanding communicator with ability to interact with teammates and customers.

Responsibilities

• Lead and develop the store team to deliver T-Mobile’s customer-focused goals.
• Ensure customer needs are met and that experiences are comfortable and simple.
• Conduct observations and feedback for training and coaching conversations.
• Manage customer wait times and stay up to date on products, services, and promotions.
• Be a resource on products, services, training, and leadership best practices for the team.

Skills

Customer service

Sales experience

Team leadership

Communication

Education

High School Diploma or GED

Job description

Luna Wireless, an Authorized T-Mobile Retailer, is seeking a Retail Assistant Manager to partner with the Store Manager in leading and developing the store team to deliver exceptional customer experiences and achieve Mobile Associate success.

You will stay current on products, services, and promotions, mentor staff, and help maintain visual displays and store standards while driving financial results and balanced store operations.