Retail Assistant Manager - Fashion & Customer Experience

J.Crew Factory; Merrimack (NH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded product

Discounts on entertainment, travel, -f

401(k) plan with company matching

Medical and Prescription coverage

Job summary

J.Crew Factory in Merrimack, NH is seeking an Assistant Manager to join our leadership team. You will drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team to maximize performance.

You will collaborate with other leaders to adapt strategies, oversee store operations, and ensure smooth daily support. Flexibility with scheduling, including nights, weekends, and holidays, is required.

Qualifications

• Have 1-2 years of retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Scheduling

Job description

J.Crew Factory in Merrimack, NH is seeking an Assistant Manager to join our leadership team. You will drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team to maximize performance.

You will collaborate with other leaders to adapt strategies, oversee store operations, and ensure smooth daily support. Flexibility with scheduling, including nights, weekends, and holidays, is required.