Retail Assistant Manager: Lead Sales & Service

J.Crew Factory; Lee (MA); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

60% discount on branded product

401(k) plan with company matching

Medical, dental, prescription, vision,

Life insurance

Entertainment, travel, fitness, and IT

Job summary

J.Crew Factory is seeking an Assistant Manager to join the Lee, MA team. You will drive profitability through strong customer connections and brand loyalty, while coaching sales staff for peak performance and collaborating with leadership to adapt strategies for smooth operations.

You’ll manage a designated division, oversee store ops and technology, assist with recruiting and training, and help foster a collaborative, guest-focused environment. Flexible scheduling is required.

Qualifications

• Have 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.

Skills

Retail management

Customer service

Team leadership

Scheduling flexibility

Problem-solving

Adaptability

Job description

J.Crew Factory is seeking an Assistant Manager to join the Lee, MA team. You will drive profitability through strong customer connections and brand loyalty, while coaching sales staff for peak performance and collaborating with leadership to adapt strategies for smooth operations.

You’ll manage a designated division, oversee store ops and technology, assist with recruiting and training, and help foster a collaborative, guest-focused environment. Flexible scheduling is required.