Retail Assistant Manager — Drive Teams, Service & Growth

J.Crew Factory; Salem (NH); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Competitive base pay and bonus-program

Up to 60% discount on branded product

Entertainment, travel, fitness, and e‑

401(k) plan with company matching

Medical and Prescription coverage

Competitive PTO including holidays

Medical, dental, prescription, vision,

Job summary

J.Crew Factory in Salem, NH is seeking an Assistant Manager to drive profitability through genuine customer connections and brand loyalty. You will coach the sales team, provide immediate feedback, and collaborate with the leadership team to adapt strategies for business success and ensure smooth operational support as needed.

The role emphasizes teamwork, flexibility, and strong problem-solving skills, with scheduling across nights, weekends and holidays, and the ability to lift up to 40

Qualifications

• 1–2 years of retail management experience.
• Passion for our brand, customers and teams.
• Stay up to date with fashion trends.
• Embrace teamwork, flexibility and courtesy.
• Strong problem-solving skills.
• Scheduling flexibility including nights, weekends and holidays.
• Able to bend, reach and lift up to 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to impact business results with a connection to the brand and profitability.
• Own designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems and technology with accountability.
• Assist with recruiting, training and development when needed.
• Partner to create a collaborative working environment for all associates.
• Ensure the team exceeds goals and delivers best-in-class customer service.
• Lead product knowledge sessions to boost authentic customer connections.
• Develop community engagement and loyalty through events.
• Be prepared to step into a variety of roles on the sales floor.

Skills

Retail management

Customer service

Team leadership

Scheduling flexibility

Problem solving

Job description

J.Crew Factory in Salem, NH is seeking an Assistant Manager to drive profitability through genuine customer connections and brand loyalty. You will coach the sales team, provide immediate feedback, and collaborate with the leadership team to adapt strategies for business success and ensure smooth operational support as needed.

The role emphasizes teamwork, flexibility, and strong problem-solving skills, with scheduling across nights, weekends and holidays, and the ability to lift up to 40