Retail Assistant Manager: Fashion & Customer Experience

J.Crew Factory; Gambrills (MD); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded product

PTO and holidays

401(k) plan with company matching

Medical, dental, vision, and life

Job summary

J.Crew Factory in Gambrills, MD is seeking an Assistant Manager to join our store leadership team. You will drive profitability through genuine customer connections, build brand loyalty, and provide coaching to the sales team to maximize performance.

You will collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed, with opportunities to lead in various store functions.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product and lift/move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director & Associate Store Manager to impact business results and profitability.
• Own your division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology with accountability.
• Assist with recruiting, training, and development as needed.
• Collaborate with leadership to create a collaborative working environment.
• Ensure the team stays on track to exceed goals and deliver best-in-class service.
• Lead product knowledge sessions to elevate customer connection.
• Develop community engagement and loyalty through events.
• Step into various roles on the sales floor when needed.

Skills

Retail management

Customer service

Team coordination

Scheduling flexibility

Problem solving

Job description

J.Crew Factory in Gambrills, MD is seeking an Assistant Manager to join our store leadership team. You will drive profitability through genuine customer connections, build brand loyalty, and provide coaching to the sales team to maximize performance.

You will collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed, with opportunities to lead in various store functions.